Refund and Policies

To initiate a refund, please follow these steps:

Video Documentation: When receiving your package from our partner courier, it's essential to record two videos to protect your rights.

1. Video Upon Receipt: Capture a video while receiving the package from the courier. Ensure the package is clearly visible, and the courier's face and any labels on the package are identifiable.
2. Unpacking Video: Show the unopened package clearly in the video, and then proceed to open it, displaying the contents. Make sure all angles and items are well-documented.

Contact Customer Support: Reach out to our customer support team via crabking@tambanokano.com, our Facebook page or by calling 0917-303-3778 to report the issue and request a refund. Attach the two video files to your communication as evidence of the package's condition upon receipt and after opening. Send it after 2 hours of the receipt of the package. 

Review and Processing: Our team will review the videos and your request for a refund. If the case is validated, a refund will be processed accordingly. Refunds usually take 2-5 business days.

Please note that the videos should be sent no later than two hours after receiving the package. Videos received after this timeframe may not be eligible for a refund. We appreciate your cooperation in ensuring a smooth and fair refund procedure. If you have any questions or concerns, feel free to contact our customer support team for assistance.